Shipping policy

Last updated: November 11, 2026

Shipping is free on every order. Orders usually leave within 1–3 business days and arrive in about 7–15 business days in the US.

Shipping cost

Standard shipping is free on all orders, with no minimum spend.

Where we ship

We ship within the United States and to many other countries. The destinations available to you are shown at checkout.

Where your order ships from

OrangeLine Optics works with a fulfillment partner, so your order ships directly from their warehouse rather than from a store of our own. The package may not carry our branding, and if you order several items they may arrive in separate packages.

Processing and delivery times

  • Processing: orders are usually prepared and shipped within 1–3 business days.
  • United States: delivery usually takes 7–15 business days after shipping.
  • Other countries: delivery usually takes 10–25 business days after shipping.

These are estimates, not guarantees. Busy periods, weather, carrier delays and customs can add time.

Tracking

When your order ships, you'll get an email with a tracking number. Tracking can take a few days to show updates after you receive it.

Customs, duties and taxes

Orders shipped outside the United States may be charged import duties or taxes by the destination country. These are set by local authorities, aren't included in our prices, and are paid by the customer.

Address details

Please double-check your shipping address at checkout. If you spot a mistake, contact OrangeLine Optics as soon as possible using the Contact us form on our website. We'll try to update it, but once an order has shipped we may not be able to change it. We can't be responsible for orders sent to an incorrect address given at checkout.

Late, lost or damaged orders

  • If your order hasn't arrived within 30 business days of shipping, or tracking hasn't updated for 10 business days, contact OrangeLine Optics with your order number. We'll investigate with the carrier and, if the package is lost, send a replacement or a full refund.
  • If your order arrives damaged or isn't what you ordered, contact us with your order number and a description of the problem. See our Refund Policy for details.

Cancellations

Want to cancel? Contact OrangeLine Optics as soon as possible using the Contact us form on our website. We can cancel orders that haven't shipped yet for a full refund. Once an order has shipped, you can return it under our Refund Policy.

Questions about your delivery?

Contact OrangeLine Optics using the Contact us form on our website with your order number and we'll look into it.