Refund policy

Last updated: November 11, 2026

You have two months from the date of purchase to return your glasses for a refund. Just contact us within that time and we'll take it from there.

This policy applies to orders placed with OrangeLine Optics, an independent retailer of SCVCN sports sunglasses. We want you to love your glasses. If you don't, here's how returns and refunds work.

Return window

You can request a return within two months of the date you placed your order. Requests made after two months can't be accepted, except for faulty or damaged items as described below.

What can be returned

To be eligible for a refund, your item must be:

  • Returned within the two-month window.
  • In the same condition you received it: not damaged, scratched or broken through use.
  • Returned with everything it came with, such as the case, cloth and any packaging, where possible.
  • Accompanied by your order number or another proof of purchase.

We can't accept returns of items damaged by misuse, accidents or normal wear and tear, such as scratched lenses or bent frames after use.

How to start a return

Contact OrangeLine Optics using the Contact us form on our website (at the bottom of the home page and the Refund Policy page). Please include:

  • Your order number
  • Which item(s) you'd like to return
  • The reason for the return (if the item arrived damaged or faulty, say so and we'll ask you for photos)

We'll reply with your return instructions and the return address. Please don't send items back before contacting us. Returns sent without instructions may not be accepted.

Return shipping

Unless your item arrived damaged, faulty or wrong, you're responsible for the cost of shipping it back to us. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit. Because we offer free shipping on orders, there are no original shipping charges to deduct from your refund.

Damaged, faulty or wrong items

If your order arrives damaged, faulty, or isn't what you ordered, contact OrangeLine Optics as soon as possible with your order number and a description of the problem. We'll reply and may ask for a photo. We'll send a replacement or give you a full refund, and you won't pay any return shipping. In some cases we may not need the item back at all.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take another 5–10 business days to show it on your statement.

Deals and promotions

You'll be refunded what you actually paid for the items you return. If you return part of an order that used a deal, such as 2 pairs for $30 or Buy 1, get 1 free, and the items you keep no longer qualify for that deal, your refund will be reduced by the discount that no longer applies. For example, if you return one pair from a Buy 1, get 1 free order, the pair you keep is charged at its regular price.

Exchanges

Want a different color? The quickest way is to return the item you have for a refund and place a new order for the one you want. You're also welcome to contact us and we'll help.

Late or missing refunds

If you haven't received your refund after it's been approved, please check with your bank or card provider first, as processing can take some time. If you still haven't received it, contact OrangeLine Optics using the Contact us form on our website.

Your legal rights

This policy doesn't affect any rights you have under the consumer protection laws where you live.

Contact us

Questions about returns or refunds? Contact OrangeLine Optics using the Contact us form on our website and we'll reply by email.